Frequently Asked Questions
Everything you need to know about your GUESS timepiece and shopping experience.
What is the standard shipping timeframe for orders within the US?
Standard shipping typically takes 3 to 5 business days. We also offer expedited and overnight shipping options at checkout for those who need their watches sooner.
How can I return or exchange my GUESS watch?
We offer a 30-day return policy for unworn watches in their original packaging. Simply visit our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Does my watch come with a warranty?
Yes, all GUESS watches are covered by a limited warranty against manufacturing defects for a period of two years from the date of purchase. This excludes normal wear and tear or water damage beyond the rated capacity.
Are GUESS watches water-resistant?
Most of our watches are water-resistant ranging from 30 to 100 meters. Please check the specific product description for the ATM rating of your model before wearing it while swimming or showering.
Do you offer international shipping?
This specific store serves customers within the United States. For international orders, please visit our global site or use our store locator to find an authorized GUESS retailer in your country.
How do I adjust the size of my watch band?
For metal link bracelets, we recommend visiting a local jeweler or a GUESS retail store for professional sizing. For silicone or leather straps, the adjustable buckle allows for a custom fit right out of the box.